Returns & Exchanges
We want you to love every piece you receive. If something is not quite right, you may request a return within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed and free of makeup, perfume or deodorant marks
- Original tags must still be attached
- Items must be returned in their original packaging where possible
Not eligible for return
- Final sale and clearance items
- Pierced jewellery, swimwear and intimate apparel for hygiene reasons
- Items marked as made-to-order or personalised
How to start a return
- Email SticklinCuthill136@outlook.com with your order number and the item you wish to return
- We will reply within 2 business days with return instructions and the address for your parcel
- Ship the item back using a tracked service and share the tracking number with us
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5-10 business days. Original shipping fees are non-refundable and return shipping is paid by the customer unless the item arrived damaged or incorrect.
Exchanges
The fastest way to exchange a size or colour is to place a new order and return the original item. This reserves your size before it sells out. We are happy to waive the return shipping label cost when the exchange is due to a fault on our side.
Damaged or incorrect items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos and we will arrange a replacement or full refund, including shipping.